FAQ

How can I make changes to my order?
Simply email us at info@theluvcase.com within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.
I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?
Please let us know by email at info@theluvcase.com, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.
I’ve ordered few cases but I can’t find all of them. Where are the missing cases?
Please be sure to open up all the boxes first. We normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us.

Are your Macbook cases hard or soft?
Luvcase cases are made of polycarbonate with a fixed shape and is a hard material with rubberized texture, and not a soft rubber or silicon.

How can I pay for my order?
Click on PayPal or Credit Card upon checkout.
What payment methods do you accept?
We accept major debit cards and credit cards (American Express, Mastercard and Visa), Apple Pay, Google Pay and Paypal.
Can I use JCB credit card to check out?
Yes, it can be used via PayPal. Please choose PayPal as the checkout method and fill in the payment details.

Still not getting your answers? Email us anytime at info@theluvcase.com.